eBook
Deploying your contact center in the Cloud provides you with significant benefits, both in added capabilities and in new efficiencies, to increase the caliber of your...
An Essential Guide to Transform Your Customer Experience
What is a Virtual Contact Center? A Virtual Contact Center (VCC) is a cloud-based contact center that delivers call...
Refreshed IVR as the Cornerstone to Optimal Customer Service
For decades IVR has been the front door to the enterprise. An effective IVR system can contribute significantly...
The Guide to Choosing, Designing, Developing, and Delivering Your IVR Platform
Customer interactions, across all channels, are of strategic importance in today’s world....
Helping Brands Win Lifetime Customers
Mobile and the Internet are the most important communications phenomena of our lifetimes.
With 4.55 billion mobile users worldwide driving...
eBook
The biggest challenge for contact centers today is to see omnichannel customer interactions the same way customers do – as one conversation.
Companies that can deliver...
