An Essential Guide to Transform Your Customer Experience
What is a Virtual Contact Center? A Virtual Contact Center (VCC) is a cloud-based contact center that delivers call routing, interactive voice response (IVR), and computer telephony integration (CTI), empowering your business to create optimal customer experiences (CX).
This eBook will help you decide if a VCC is right for you by covering the following:
- A Needs Assessment
- Implementation and Productivity
- VCC Strategy
- Use Cases
Are you ready to modernize your call center or take the next step with your customer experience by adding a contact center? Read this VCC guide to figure out your next move.
Authored and sponsored by Genesys
