Featuring Kate Leggett, VP and Principal Analyst, Forrester Research
Live Event Date: October 19, 2016 @ 10 AM PT / 1 PM ET
Omnichannel self-service is the new paradigm....
eBook
Deploying your contact center in the Cloud provides you with significant benefits, both in added capabilities and in new efficiencies, to increase the caliber of your...
In a recent study, McKinsey found revenues grew 10-15% with a 20% customer satisfaction increase when companies focused on journeys rather than solely looking at individual...
How to Ask the Right Questions
As more contact centers embrace a Cloud deployment model, there are many service and solution choices along with functionality and capabilities...
An Essential Guide to Transform Your Customer Experience
What is a Virtual Contact Center? A Virtual Contact Center (VCC) is a cloud-based contact center that delivers call...
Refreshed IVR as the Cornerstone to Optimal Customer Service
For decades IVR has been the front door to the enterprise. An effective IVR system can contribute significantly...
