Featuring Kate Leggett, VP and Principal Analyst, Forrester Research

Live Event Date: October 19, 2016 @ 10 AM PT / 1 PM ET

Omnichannel self-service is the new paradigm. Firms are organizing to provide self-service options across all channels in order to meet customer needs and expectations—going beyond traditional IVR. Are you prepared to offer your customers personalized self-service across all channels including legacy applications like your IVR?

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