Wednesday, October 8, 2014
2 PM Eastern / 11 AM Pacific
We’re all painfully aware that both customer expectations and technology are evolving fast. Customer contact routing strategies that were the norm three years ago maybe costing you today, in terms of operational efficiency, Net Promoter Scores and revenue.
To efficiently deliver exceptional customer experiences, you have to continuously optimize your customer interaction processes as well as the supporting technology.
Join us for this webinar. Leveraging our experience with over 4,000 customers globally, we’ll summarize today’s best practices for contact center routing and provide you with benchmarks for comparison. You will learn:
- How to benchmark your contact center routing against industry best practices
- How to maximize value from the resources you have on hand
- How to continuously optimize customer experiences
Presenters:
Chris Horne
Sr. Manager, Product Marketing
Genesys
Lawrence Hodgson
Sr. Principal Business Consultant,
Genesys
