IBM Virtual Finance Forum 2016
Live Event Date: September 15, 2016 @ 11:45 a.m. ET / 8:45 a.m. PT
CFOs today know the pressure to innovate has never been greater and that they need to prepare for a future...
Benchmark Your Contact Center Routing: How Do You Score Against Today’s Best Practices?
Wednesday, October 8, 2014
2 PM Eastern / 11 AM Pacific
We’re all painfully aware that both customer expectations and technology are evolving fast. Customer contact routing...