What’s the Easiest First Step to Omnichannel? Surprise – It’s Your IVR! (Latin American Event)

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Featuring Kate Leggett, VP and Principal Analyst, Forrester Research Live Event Date: October 19, 2016 @ 12:00 PM CDT / 3:00 PM BRST Omnichannel self-service is the new paradigm....

What’s the Easiest First Step to Omnichannel? Surprise – It’s Your IVR! (European Event)

by Vertical Insider / 0 Comment

Featuring Kate Leggett, VP and Principal Analyst, Forrester Research Live Event Date: October 19, 2016 @ 3 PM BST / 4 PM CEST Omnichannel self-service is the new paradigm....

What’s the Easiest First Step to Omnichannel? Surprise – It’s Your IVR! (North American Event)

by Vertical Insider / 0 Comment

Featuring Kate Leggett, VP and Principal Analyst, Forrester Research Live Event Date: October 19, 2016 @ 10 AM PT / 1 PM ET Omnichannel self-service is the new paradigm....

Benchmark Your Contact Center Routing: How Do You Score Against Today’s Best Practices?

by Vertical Insider / 0 Comment

Wednesday, October 8, 2014 2 PM Eastern / 11 AM Pacific We’re all painfully aware that both customer expectations and technology are evolving fast. Customer contact routing...