Best in Class Marketers Drive Enhanced Customer Loyalty
While their budgets remain under close scrutiny, how can these practitioners wisely invest in the processes and technologies that will yield the best results? This Analyst...
Bank Implements Chat Channel for Customer Service
Learn more about their experience implementing a chat channel for customer service.Request Free!
Maximize Profitability, Improve Performance, and Deliver Customer Value
To do so, sales professionals must use their time efficiently and act effectively. For direct sales whether online or offline the SAP® Customer Relationship Management application...
Six Success Factors for Building a Best-Run Marketing Organization
Focusing on organizational alignment, well-considered measurements, and sound IT-enabled processes can empower your marketing organization to better do the following activities:Support...
Building a Business Case for Service Management & Automation
As an IT Infrastructure and Operations (I&O) leader you understand the business and IT impact of Service Management and Automation (SMA). SMA done right will improve staff...
Hitting Your Targets with Service Catalog
Providing a good online shopping experience starts with understanding customer needs and expectations in order to deliver suitable goods and services. Employees expect a similar...
