2013 Consumer Research: The Value of Social Login
Surveying a cross-section of more than 600 U.S. consumers, the results show social login is now understood, recognized and increasingly used by a majority of consumers. In...
Enabling Technologies for Customer Engagement, Conversion, and Retention
The report will show how leading organizations put technology at the forefront of their loyalty initiatives, and the impact of these technologies on customer satisfaction,...
How to Support Baby Boomers, Know-it-Alls, and Impatient Customers
“If your support isn't clear enough to older consumers – or fast enough for the technologically savvy – you will often lose those customers.”This SupportIndustry.com...
The Complete Guide to Purposeful Support Practices
This white paper explores 5 support strategies that can help you resolve problems faster, increase first-contact resolution and deliver a more dependable – and memorable...
Aligning Multi-Channel Service to Customer Preferences
“It is vital for organizations to recognize the opportunity to better meet the needs and preferences of customers in terms of contact methods.”This white paper from Fifth...
Integrating Social into Business with Social Collaboration Tools
“Enterprises realize they must improve the communication and collaboration experience but are still figuring out how social media integrates within corporate culture and...
