How to Support Baby Boomers, Know-it-Alls, and Impatient Customers
“If your support isn’t clear enough to older consumers – or fast enough for the technologically savvy – you will often lose those customers.”This SupportIndustry.com...
The Complete Guide to Purposeful Support Practices
This white paper explores 5 support strategies that can help you resolve problems faster, increase first-contact resolution and deliver a more dependable – and memorable...
Aligning Multi-Channel Service to Customer Preferences
“It is vital for organizations to recognize the opportunity to better meet the needs and preferences of customers in terms of contact methods.”This white paper from...
Integrating Social into Business with Social Collaboration Tools
“Enterprises realize they must improve the communication and collaboration experience but are still figuring out how social media integrates within corporate culture...
Best in Class Marketers Drive Enhanced Customer Loyalty
While their budgets remain under close scrutiny, how can these practitioners wisely invest in the processes and technologies that will yield the best results? This Analyst...
Bank Implements Chat Channel for Customer Service
Learn more about their experience implementing a chat channel for customer service.
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