Put that big data to work in real time. Generate deeper insights faster. React quicker to customer needs and unlock a world of new opportunities. Find out how in this informative...
Enterprises today are realizing that they need to consider options beyond contact centers to integrate the front and back-office environments and work distribution associated...
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This white paper discusses developments in technology, such as social media, mobile usage and cloud services and offers practical advice on how to take advantage of these...
As retail brands integrate across all business channels – from the store to online and all points in between, retailers have the opportunity to create more holistic marketing...
Take the guesswork out of your content planning and start using a finely tuned and successful strategy that is custom made for your audience. This guide will teach you how...
