How To Use Speech Analytics To Improve Your Customer Experience
Improving customer experience and contact center performance are common goals and yet are often “never ending” endeavors because many don't know how to discover the hidden...
What Every Business Services Marketer Should Know About Online Lead Generation
We'll be addressing this, along with several other vital concerns affecting the lead marketplace today, such as: How to ensure the leads you acquire are of the...
Real-Time Retail Insights from Big Data – Deliver the Right Product Now
Put that big data to work in real time. Generate deeper insights faster. React quicker to customer needs and unlock a world of new opportunities. Find out how in this informative...
Closing the Back Office Service Gap With Enterprise Workload Management
Enterprises today are realizing that they need to consider options beyond contact centers to integrate the front and back-office environments and work distribution associated...
2013 Gartner Magic Quadrant for Sales Force Automation
Download the 2013 Gartner Magic Quadrant Report and find out what Gartner analysts have to say about Salesforce.Request Free!
Top 10 Trends in Email, Mobile & Social Marketing
This white paper discusses developments in technology, such as social media, mobile usage and cloud services and offers practical advice on how to take advantage of these...
