Closing the Back Office Service Gap With Enterprise Workload Management

Enterprises today are realizing that they need to consider options beyond contact centers to integrate the front and back-office environments and work distribution associated with customer service processes. The front-office to back-office “gap” is filled today by Enterprise Workload Management systems that augment existing Customer Relationship Management (CRM), Business Process Management (BPM) and Workforce Management (WFM) tools to create a unified approach to meet the business goal of improving customer experience. Register now for this webinar. Learn how you can take customer experience to new levels with an Enterprise Workload Management solution. We will also present two use cases. An insurance company increased work task processing efficiency by almost 60%. A large bank reduced its workforce by 50% while doubling productivity through automation of work task assignment and completion processes. Request Free!