You’ll learn about: Three types of messaging marketers send post-disaster, as well as an in-depth look at the pros and cons of those strategies. 12...
Social recruiting is just one aspect of a multi-channel recruiting strategy, but it's one you can't afford to overlook. With more than a billion users on Facebook and 200...
Used in a number of industries and settings, interactive kiosks function as user-friendly machines, or virtual employees, that will collect or deliver information to waiting...
According to Forrester Research, the average consumer will receive a whopping 9,000 email marketing messages a year by 2014. Separate your brand from the noise around it....
Eric Tejeda, Director of Product Marketing at PossibleNOW, explains the history of customer engagement. He explores the opportunities, challenges and key considerations...
For the most part, cloud contact center service providers offer a checklist of standard features such as IVR and self-service; inbound, outbound and blended routing; call...
