eBook: The Virtual Contact Center
An Essential Guide to Transform Your Customer Experience
What is a Virtual Contact Center? A Virtual Contact Center (VCC) is a cloud-based contact center that delivers call...
Frost & Sullivan: From Old School to Next-Gen IVR
Refreshed IVR as the Cornerstone to Optimal Customer Service
For decades IVR has been the front door to the enterprise. An effective IVR system can contribute significantly...
Your Definitive IVR Playbook
The Guide to Choosing, Designing, Developing, and Delivering Your IVR Platform
Customer interactions, across all channels, are of strategic importance in today’s world....
Frost & Sullivan: Mobile Engagement Delivers Great Customer Experiences
Helping Brands Win Lifetime Customers
Mobile and the Internet are the most important communications phenomena of our lifetimes.
With 4.55 billion mobile users worldwide driving...
Using Proactive, Real-Time Interactive Notifications to Fight Fraud and Increase Customer Loyalty
With identity theft and consumer fraud rising, and more frequent and sizable data breaches in the news, financial institutions need to work harder than ever to protect their...
Best Practices for Delivering a Seamless Omnichannel Customer Experience
eBook
The biggest challenge for contact centers today is to see omnichannel customer interactions the same way customers do – as one conversation.
Companies that can deliver...
