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Streamlining the Major Incident Resolution Process: Define, Plan, Staff and Communicate

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When a major IT incident occurs, planning and proper role delegation is essential for quick resolution. For every minute of system downtime, there are severe effects on the business: angry end users/customer, a reduction in employee productivity, and impacted revenue. IT teams should make sure they communicate with key stakeholders to prevent confusion and ease concern. This white paper offers simple recommendations on planning, resource identification, and communications to help streamline the major incident resolution process and limit the negative impacts of major IT incidents on the business.

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