What Improving Collaboration Won’t Cost You
Face-to-face interactions are the cornerstone of any professional relationship and collaboration effort. However, with today’s increasingly geographically dispersed workforce,...
Top Unified Communications Trends For Midsize Businesses
A Forrester Report
Unified Communication technology solutions are ideally suited for the mobile workforce of the 21st century. While larger companies have been quick to adopt...
Frost & Sullivan: From Old School to Next-Gen IVR
Refreshed IVR as the Cornerstone to Optimal Customer Service
For decades IVR has been the front door to the enterprise. An effective IVR system can contribute significantly...
Your Definitive IVR Playbook
The Guide to Choosing, Designing, Developing, and Delivering Your IVR Platform
Customer interactions, across all channels, are of strategic importance in today’s world....
Frost & Sullivan: Mobile Engagement Delivers Great Customer Experiences
Helping Brands Win Lifetime Customers
Mobile and the Internet are the most important communications phenomena of our lifetimes.
With 4.55 billion mobile users worldwide driving...
Using Proactive, Real-Time Interactive Notifications to Fight Fraud and Increase Customer Loyalty
With identity theft and consumer fraud rising, and more frequent and sizable data breaches in the news, financial institutions need to work harder than ever to protect their...
