Discover How Proactive Customer Communication Fuels Omnichannel Engagement (European Event)

Featuring Art Schoeller, VP and Principal Analyst, at Forrester Research Live Event Date: November 9, 2016 @ 3 PM GMT / 4 PM CET Being “proactive” with your customers...

What’s the Easiest First Step to Omnichannel? Surprise – It’s Your IVR! (Latin American Event)

by Vertical Insider / 0 Comment

Featuring Kate Leggett, VP and Principal Analyst, Forrester Research Live Event Date: October 19, 2016 @ 12:00 PM CDT / 3:00 PM BRST Omnichannel self-service is the new paradigm....

What’s the Easiest First Step to Omnichannel? Surprise – It’s Your IVR! (European Event)

by Vertical Insider / 0 Comment

Featuring Kate Leggett, VP and Principal Analyst, Forrester Research Live Event Date: October 19, 2016 @ 3 PM BST / 4 PM CEST Omnichannel self-service is the new paradigm....

What’s the Easiest First Step to Omnichannel? Surprise – It’s Your IVR! (North American Event)

by Vertical Insider / 0 Comment

Featuring Kate Leggett, VP and Principal Analyst, Forrester Research Live Event Date: October 19, 2016 @ 10 AM PT / 1 PM ET Omnichannel self-service is the new paradigm....

5 Critical Requirements for a Future-Ready Contact Center

by Vertical Insider / 0 Comment

eBook According to a recent Aberdeen Research on Omnichannel Customer Care, “Companies that connect all their customer service channels… report 89% customer retention,...

5 Steps to Building a Customer Experience Driven Contact Center

by Vertical Insider / 0 Comment

eBook As companies made the transition to a multichannel contact center, many arrived there by adding more systems resulting in fragmented and siloed infrastructure. This...