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What are the building blocks of a successful multi-channel marketing campaign?
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Marketing data is complex. Marketing leaders are increasingly called upon to show “marketing ROI”. Few leaders know what to measure, let alone what the data they...
The first step toward maximizing workstation performance and productivity is determining exactly what type of work you will be using your workstation for. Selecting the optimal...
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In late 2013, Polycom invited customers and partners around the world to participate in a survey that focused on collaboration...
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Customer Service Journeys most often start online and many of these interactions wind up in the contact center. According...