Your Definitive IVR Playbook
The Guide to Choosing, Designing, Developing, and Delivering Your IVR Platform
Customer interactions, across all channels, are of strategic importance in today’s world....
Frost & Sullivan: Mobile Engagement Delivers Great Customer Experiences
Helping Brands Win Lifetime Customers
Mobile and the Internet are the most important communications phenomena of our lifetimes.
With 4.55 billion mobile users worldwide driving...
Using Proactive, Real-Time Interactive Notifications to Fight Fraud and Increase Customer Loyalty
With identity theft and consumer fraud rising, and more frequent and sizable data breaches in the news, financial institutions need to work harder than ever to protect their...
Best Practices for Delivering a Seamless Omnichannel Customer Experience
eBook
The biggest challenge for contact centers today is to see omnichannel customer interactions the same way customers do – as one conversation.
Companies that can deliver...
Empower Your Contact Center Agents to Deliver a Great Customer Experience with an Omnichannel Desktop
Most companies today can support multi-channel customer interactions such as voice, email and chat, but typically cannot share context across all channels.
Contact Center...
5 Critical Requirements for a Future-Ready Contact Center
eBook
According to a recent Aberdeen Research on Omnichannel Customer Care, “Companies that connect all their customer service channels… report 89% customer retention,...
