The tremendous proliferation of smart mobile devices in the workforce has brought substantial gains in productivity, flexibility and employee satisfaction. Simply the ability...
Today’s “always-on” knowledge workers demand and will settle for nothing less than an Apple-like experience from their devices and applications. But when Apple fanboys...
Windows, UNIX, Linux – all enterprise environments have manual tasks that could and should be automated. To find examples, just look in your runbook, operator documentation,...
Sales Operations occupies a pivotal and highly demanding space in the revenue attainment chain. In many organizations, Sales Ops owns the sales process and is responsible...
How Best-in-Class Sales Teams Align Resources, Tools and Sales Enablement
Traditional sales management techniques have crudely focused on activities – “I need to...
Learn how advanced cloud contact center platforms enable combining standalone systems and provide a single view of each customer.
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