The Customer Journey
A Handbook for Meaningful (and Profitable) Engagement
Customers are seizing control of the marketplace and CEOs are shifting their focus to their customer-facing teams –...
Five Fundamentals for Omni-Channel Commerce Success
Maximizing the Power of Commerce along the Customer Journey
Commerce is one of numerous customer-facing teams within a business. The others include sales, customer service,...
Supporting Customer Journeys and Your Business with a Cloud Contact Center
eBook
Deploying your contact center in the Cloud provides you with significant benefits, both in added capabilities and in new efficiencies, to increase the caliber of your...
eBook: 10 Considerations in Moving to the Cloud
How to Ask the Right Questions
As more contact centers embrace a Cloud deployment model, there are many service and solution choices along with functionality and capabilities...
eBook: The Virtual Contact Center
An Essential Guide to Transform Your Customer Experience
What is a Virtual Contact Center? A Virtual Contact Center (VCC) is a cloud-based contact center that delivers call...
Best Practices for Delivering a Seamless Omnichannel Customer Experience
eBook
The biggest challenge for contact centers today is to see omnichannel customer interactions the same way customers do – as one conversation.
Companies that can deliver...
