Helping Brands Win Lifetime Customers
Mobile and the Internet are the most important communications phenomena of our lifetimes.
With 4.55 billion mobile users worldwide driving...
Stop the anger. Get customers to their happy place.
Today’s call centers must be all things to all people. Despite this, most customers agree on what...
Put the “Customer” Back in “Customer Service”
Customers today have so many options – not just the plethora of product choices, but even the multitude of ways...
Wednesday, October 22, 2014
2 PM Eastern / 11 AM Pacific
Customer Service Journeys most often start online and many of these interactions wind up in the contact center. According...
Your customers have adopted a more social way of communicating online, and they expect your support department to do so too.
The good news is that you don’t have to swear...
For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and customer acquisition. This is often...
