Most companies today can support multi-channel customer interactions such as voice, email and chat, but typically cannot share context across all channels.
Contact Center...
eBook
According to a recent Aberdeen Research on Omnichannel Customer Care, “Companies that connect all their customer service channels… report 89% customer retention,...
eBook
As companies made the transition to a multichannel contact center, many arrived there by adding more systems resulting in fragmented and siloed infrastructure. This...
No more robotic conversations. Keep it real with CorvisaOne® Workflow.
Robotic interactions can leave customers cold and, ultimately, leave your business...
Stop the anger. Get customers to their happy place.
Today’s call centers must be all things to all people. Despite this, most customers agree on what...
Using Digital Customer Experience for Business Growth and Innovation
The Information and Communications Technology industry (ICT) is in the midst of a once every 20–25...
