eBook: 10 Considerations in Moving to the Cloud
How to Ask the Right Questions
As more contact centers embrace a Cloud deployment model, there are many service and solution choices along with functionality and capabilities...
eBook: The Virtual Contact Center
An Essential Guide to Transform Your Customer Experience
What is a Virtual Contact Center? A Virtual Contact Center (VCC) is a cloud-based contact center that delivers call...
Empower Your Contact Center Agents to Deliver a Great Customer Experience with an Omnichannel Desktop
Most companies today can support multi-channel customer interactions such as voice, email and chat, but typically cannot share context across all channels.
Contact Center...
5 Critical Requirements for a Future-Ready Contact Center
eBook
According to a recent Aberdeen Research on Omnichannel Customer Care, “Companies that connect all their customer service channels… report 89% customer retention,...
5 Steps to Building a Customer Experience Driven Contact Center
eBook
As companies made the transition to a multichannel contact center, many arrived there by adding more systems resulting in fragmented and siloed infrastructure. This...
Streamline Business Processes, Maximize Agent Performance and Enhance the Customer Experience
No more robotic conversations. Keep it real with CorvisaOne® Workflow.
Robotic interactions can leave customers cold and, ultimately, leave your business...
