20 Customer Service Best Practices
Put the “Customer” Back in “Customer Service”
Customers today have so many options – not just the plethora of product choices, but even the multitude of ways...
How to Deliver a Seamless Omnichannel Customer Experience
Wednesday, October 22, 2014
2 PM Eastern / 11 AM Pacific
Customer Service Journeys most often start online and many of these interactions wind up in the contact center. According...
Benchmark Your Contact Center Routing: How Do You Score Against Today’s Best Practices?
Wednesday, October 8, 2014
2 PM Eastern / 11 AM Pacific
We’re all painfully aware that both customer expectations and technology are evolving fast. Customer contact routing...
Best Practices for ERP Implementation
Is your organization just beginning an enterprise resource planning (ERP) project, mid-installation or even trying to recover from a failed or stalled implementation? Download...
Disaster Recovery Best Practices
While you might think just because you have a disaster recovery plan in place that your company is fully protected should disaster strike. The reality is, in most cases the...
The Definitive Guide to Marketing Metrics and Marketing Analytics
The Definitive Guide to Marketing Metrics and Marketing Analytics shows marketing professionals how to better communicate marketing’s value and impact to C-level executives,...
