Wednesday, October 25, 2017 – North America and Latin America
Thursday, October 26, 2017 – Europe and Asia-Pacific
See how Blended AI enhances the power of the human touch.
Businesses are focusing more than ever on improving operations and customer experience through automation across multiple departments, including marketing, customer care, and digital commerce. While automation is a major game changer, it does not magically fix all issues. Blending automation with artificial intelligence (AI) and the human touch delivers the most efficient and ideal customer experience.
Join this webinar with an analyst from Forrester to learn the emerging AI trends for customer experience and how to:
- Incorporate human-enabled AI into your existing operations
- Evaluate the cost-effectiveness of AI
- Measure success and key use cases for improved customer experience
SPEAKER 1/Game Show Host
Name: Dipali Mehta
Title: Product Marketing Director
Company: Genesys
SPEAKER 2/Finalist Participant
Name: Christopher Connolly
Title: VP Solution Strategy
Company: Genesys
SPEAKER 3/Finalist Participant
Name: Kate Leggett
Title: VP, Principal Analyst
Company: Forrester
This is a global webinar, presented live in North America, Latin America, Europe, and Asia. Choose a session that works best for you!
North America
October 25, 2017
11AM PT / 2PM ET
Latin America
October 25, 2017
1PM CDT / 3PM BRT
Europe, Middle East & Africa
October 26, 2017
2PM BST / 3PM CEST
Asia-Pacific
October 26, 2017
11 AM SGT / 1 PM AEST
