This Gartner research report will help I&O leaders who want to improve their people component in order to optimize IT operations and drive business value. I&O leaders need to:

• Define their I&O versatilist role requirements with HR by examining changes and projects for common activities that today are done by separate individuals or teams.
• Showcase I&O versatilist opportunities to engage staff using a "Digital Business University" media lab approach that highlights their vision for I&O and the important role versatilists will play.
• Recruit I&O versatilists and control unwanted turnover using self-organizing team pilots to evaluate internal and external candidates for their I&O versatilist roles.

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