Engaging Customers in the Social Era
Top companies now know that social media is a powerful way to listen to their customers. The most successful customer service teams today are not only monitoring social, they're...
The Science of Social Listening for Customer Experience
Customers today expect immediate service and fast resolutions from the social Web. These conversations are happening right now among millions of people. Are you listening?...
3 Steps to Make the Case for Social Customer Service
Make the fundamental shift to a powerful social customer service today. Watch and see how you can easily:Demonstrate the need Calculate social media ROIShow benefits across...
CRM Magazine’s 2012 Service Leader Award Report
See how the Salesforce Service Cloud took home top honors in the categories of Customer Case Management and Web Support in the March 2012 issue of CRM Magazine, and how Salesforce...
The Mini-Guide to Social Customer Service
Social media is turning customer service and support on its head. It is fundamentally changing how, where and to who people look for help. Learn the 6 Key Areas to Social...
Purchasing CRM for Contact Centers
This white paper covers setting proper implementation goals, how CRM helps contact centers improve efficiency, common problems with contact centers, and improvements to CRM...
