3 Steps to Make the Case for Social Customer Service
Make the fundamental shift to a powerful social customer service today. Watch and see how you can easily:
Demonstrate the need
Calculate social media ROI
Show benefits...
CRM Magazine’s 2012 Service Leader Award Report
See how the Salesforce Service Cloud took home top honors in the categories of Customer Case Management and Web Support in the March 2012 issue of CRM Magazine, and how...
The Mini-Guide to Social Customer Service
Social media is turning customer service and support on its head. It is fundamentally changing how, where and to who people look for help. Learn the 6 Key Areas to Social...
Purchasing CRM for Contact Centers
This white paper covers setting proper implementation goals, how CRM helps contact centers improve efficiency, common problems with contact centers, and improvements to...
Successful Fundraising: Using Analytics to Gain Donor Insight
They’ll explore how this data-based approach can help you:
Predict who is most likely to give major, planned and sustaining gifts.
Determine the right delivery channel...
Predictive Analytics for Donor Management
Predictive analytics provides an effective way to understand and anticipate donor needs in order to increase the success of fundraising and marketing campaigns. Using this...