How to Optimize Your Call Center Software to Optimize KPIs
Whether it's sales or customer support, call center software is a must for businesses looking to improve the experience they consistently deliver to customers. The data collected...
Google Hummingbird – The Marketer’s Guide
It came as a complete surprise to the web marketing industry and, other than saying that it will affect 90% of queries, Google has offered very little about how it will...
E-Commerce Personalization: Searching for the Answers
To achieve a higher level of personalization, retailers need to understand site search data, the changing nature of omni-channel retailing, and how to deliver dynamic personalized...
CRM Comparison Chart
Your sales and marketing teams can take advantage of powerful features available with today's top CRM solutions. We're here to help you choose with the very latest vendor...
CRM Conquers the Cloud: Risks and Rewards Assessed
This new infographic details why your business might be inclined to switch to cloud CRM. We don't sugarcoat it, though; we'll give you both the pros and cons of cloud CRM,...
CRM Buyer’s Guide
Social CRM. Cloud-Based CRM. Mobile CRM. With all of the information available on CRM today, finding the right solution for your business can be a painstaking and time-consuming...
