The Hidden ROI of a Cloud-based Contact Center
Research shows that six out of 10 contact centers are projected to have cloud-based deployment by the end of 2013. This Aberdeen Analyst Insight demonstrates the top factors...
ERP and the Small Business
Enterprise Resource Planning (ERP) is the transactional and operational backbone of a business. As such, the data and capabilities contained within ERP can be used to promote...
Coffee and BI are for Closers: Mixing Analytics with Customer-Facing Activity
For better or worse, books are usually judged by their covers. The same is true of organizations across all industries, as customers base their first impressions and decisions...
Data Management for BI: Getting Accurate Decisions from Big Data
Aberdeen's latest research into Data Management (December 2012) has uncovered the Best-in-Class practices for delivering fast, reliable information to decision-makers. In...
Scalable and Powerful Storage for Your Backups
According to one recent study of 26 corporations and large non-profits, the volume of data is expanding by 50% every year in most organizations which doubles the volume of...
BlackBerry Enterprise Service 10: The Smart Choice for Multi-Platform BYOD
In this on-demand webcast, find out about the key factors in any Enterprise Mobility Management (EMM) solution, including manageability, security and support. Then learn how...
