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As the operational and transactional backbone of a business, Enterprise Resource Planning (ERP) contains all of the data that is needed for decision-makers to run their business. But those at the top of the organization are not the only employees with data needs. In fact, it is those on the front lines that are most likely to be actively utilizing ERP on a daily basis. The line of business is not only inputting data into ERP, but actively using it to perform tasks and service customers. As such, these employees know best how day-to-day operations are impacted by an ERP solution. Still, some organizations are only making ERP a top-down initiative. This is a mistake; ERP is most successful when it becomes a pervasive part of the organization. Best-in-Class organizations are actively involving the line of business throughout the lifecycle of their ERP solution. Further, they are actually more likely to hold the line of business accountable for their ultimate success. This Analyst Insight, based on data from two Aberdeen surveys, illustrates how Best-in-Class organizations are involving the line of business in all ERP decisions as well as the capabilities and benefits that are received as a result.
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