Wednesday, October 29, 2014
2 PM Eastern / 11 AM Pacific
Today, customers expect the agent who answers their call to know they’ve already sent an email and engaged in web chat. Is your contact center infrastructure flexible enough to deliver an omnichannel customer experience?
While it may be formidable to think about updating the foundation of your contact center, it could prove even more difficult to force-fit emerging requirements into an aging infrastructure. This webinar will outline logical next steps to building a modern, future-ready contact center.
Register now. You will learn:
- 3 use cases that reflect decisions organizations need to make when looking at contact center infrastructure
- 5 critical requirements for building a future-ready contact center
- How meeting these requirements will improve customer experience and reduce operating costs
Can’t make the live event? Register anyway. We will send you the recording afterwards!
Presenters:
Kay Phelps
Senior Product Marketing Manager,
Genesys
Bill Mitchell
Product Line
Director, SIP,
Genesys
