Creating a Modern, Effective Manufacturing Environment with ERP
While ERP is used widely by manufacturers of all types and sizes, not every manufacturer is getting full use out of this important, but sometimes costly investment.
Since...
Social Media Tactical Plan
We all know that social is a key part of modern marketing, but how do you get started? How can you be sure that your efforts on social are strategic, and that you aren’t...
5 Advantages of Mobile for Customer Service
For a More Responsive and Connected Customer Service
Customer service has never been more important to the success or failure of a business. In today’s hyper-connected...
Critical Requirements for Building a Future-Ready Contact Center
Wednesday, October 29, 2014
2 PM Eastern / 11 AM Pacific
Today, customers expect the agent who answers their call to know they’ve already sent an email and engaged...