5 Critical Requirements for a Future-Ready Contact Center
eBook
According to a recent Aberdeen Research on Omnichannel Customer Care, “Companies that connect all their customer service channels… report 89% customer retention,...
Is Workstation Virtualization Right for You?
A workstation doesn’t have to be right in front of your users. Instead, understand the benefits of moving your company’s workstations into a central location...
14 Critical Metrics Extracted From Phone Calls in Q1 2014
During Q1 2014, LogMyCalls processed millions of call segments using their Conversation Analytics engine. These calls were from dozens of industries across North America....
Critical Requirements for Building a Future-Ready Contact Center
Wednesday, October 29, 2014
2 PM Eastern / 11 AM Pacific
Today, customers expect the agent who answers their call to know they’ve already sent an email and engaged...
What are your VoIP options?
A simple comparison guide for choosing the right VoIP solution for your business.
The versatility of VoIP has made it the leading choice for companies seeking an updated...