Blog

Your Contact Center Agents Don’t Have What They Need: How to Ensure a 360-Degree Customer View

by / 0 Comment / Posted in: Vertical Insider Featured Content

 

 

On-Demand Webinar
For years, contact centers have strived for a complete customer view, but siloed data and the accumulation of point solutions has continued to deliver less than stellar experiences for customers and agents alike. In this webcast, hear from Appian Contact Center expert, Todd Marthaler and eWEEK Market Expert, Michael Kreiger on best practices to ensure customer service agents are armed with the exact data they need to deliver the very best customer experiences. You’ll discover:
• Why data from across your organization (not just your CRM) is critical to incorporate into your contact center
• How case management can drive higher customer satisfaction
• Best practices on continuous monitoring and improvement of your contact center experience

    Please complete the form below to access this research:

    Business Email Address

    First Name

    Last Name

    Company

    Title

    Function

    Role in IT decision-making process

    Company Size

    Industry

    Business Postal Address

    City

    State / Province / Territory

    Zip Code / Postal Code

    Country

    Business Phone Number

    Which best describes your role with the contact center?

    Your privacy is a top concern for us at Vertical Insider. We’ll only use your personal information to provide you with the content, products and/or services you’ve requested from us. By entering your contact information and clicking on the “submit” button below, you are confirming that you have carefully read Vertical Insider’s Terms of Use agreement, and Privacy Policy, and agree to be legally bound by all such terms.

    Yes, I agree to the Terms of Use Agreement.

    Yes, I agree to the Privacy Policy.

    By downloading this asset, I agree that Appian and its partner, eWeek, may contact me by phone and/or email about products, services and offerings and other offers that may be of interest to me.

    [group group-712]

    Please keep me informed of products, services and offerings from the third-party vendor whom has sponsored this content, as clearly listed on the registration form above. By ticking the appropriate box(es) below, I consent to sharing my professional data with this third-party vendor/affiliate for follow-up marketing purposes:

    Yes, I would like to receive email communication from the third-party vendor/affiliate sponsoring this content.Yes, I would like to receive telephone communication from the third-party vendor/affiliate sponsoring this content.Yes, I would like to receive postal mail communication from the third-party vendor/affiliate sponsoring this content.

    Additionally, Vertical Insider would like to keep you informed about related content, white papers, business research, and upcoming events in your area of expertise via outbound marketing. By ticking the appropriate box(es) below, you consent to sharing your professional data with Vertical Insider for follow-up marketing purposes:

    Yes, I consent to receiving relevant email communication, directly from Vertical Insider.Yes, I consent to receiving relevant telephone communication, directly from Vertical Insider.

    You can easily change your communication and consent preferences at any time. Opt-out of receiving communication from Vertical Insider and/or its third party affiliates by easily updating your professional or personally identifiable data and contact method preferences here: Update Communication Preferences. If you have any other questions or concerns, your cam also contacts us directly for additional support, guidance and general information.

    .
    [/group]

    Tagged: , , , , , , , ,