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Top 5 Considerations When Selecting an IT Alerting & Incident Management Solution

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IT incident response is inherently people-oriented. The underlying problem may be technical in nature, but resolving it and keeping stakeholders informed involves human beings interacting and communicating with one another. To make this process work as well as possible, a new generation of IT alerting and incident management solutions have come on the market. These solutions include communicating, collaborating, and orchestrating responses to solve the IT issue and mitigate its impact. This white paper discusses the top five considerations one should have in mind when selecting such a solution.

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