 | Telecom Lifecycle Management (TLM) envelopes the management of costs, service, and support into a single program focused on telecom, wireless, and network services. By taking this lifecycle approach, companies can focus on the Total Cost of Ownership associated with telecom and reap the holistic benefits of optimized support and high levels of service to improve their ability to support strategic technology initiatives. This research is based on the analysis of 98 organizations through three different lenses: performance, headcount, and budget. By seeing how each of these aspects affect corporate approaches to TLM, this report shows companies of all maturities and sizes how they should start their TLM programs and maintain long-term business value. Request Free! |
