The Shared Future for HCM and Workforce Management
It’s time to think more strategically about your entire workforce. Learn the benefits of a unified approach to HCM and workforce management. In today’s competitive and...
Workforce Management in the Public Sector
Managing time and attendance well is important to workforce management in the public sector. New technology systems can address the need to ensure effective recording, management...
Transforming the Retail Bank Branch: How workforce management practices support the new branch model
As more consumers embrace digital banking, branch traffic is on the decline. This means banks must rethink traditional approaches to hiring, staffing, managing, and engaging...
Mobile Workforce Management: 7 Key Benefi ts for Growing Companies
Building a business takes time, passion and determination. It starts with an idea and a need, and over time adapts and grows. Medium-sized businesses are prime candidates...
Workforce Management: Third Generation Comes of Age
Workforce management (WFM) has been at the foundation of efficient contact center and customer care operations for decades. Today, over 30 years since the first WFM solution...
