What Customers Want and How Your Contact Center Can Deliver
Stop the anger. Get customers to their happy place.
Today’s call centers must be all things to all people. Despite this, most customers agree on what...
SafeNet Authentication for EPCS Compliance Infographic
SafeNet’s frictionless two-factor authentication solutions let medical practitioners embrace EPCS quickly, without breaking a sweat.
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How to Become EPCS Compliant with SafeNet Authentication
With one billion digital prescriptions issued annually in the US, and 130 million of those prescriptions accounting for controlled substances, the DEA’s Electronic Prescriptions...
The Role of the User Experience in Video Conferencing
How to Ensure Wide Adoption and Maximize ROI
While video conferencing can offer significant, measurable benefits to companies and their employees, all video conferencing...
Social Media Tactical Plan
We all know that social is a key part of modern marketing, but how do you get started? How can you be sure that your efforts on social are strategic, and that you aren’t...
Conversations, Not Campaigns
Nobody wants to get blasted. Commercial email marketing evolved out of the traditional direct-mail mindset, which is all about big campaigns sent to many, on the marketer’s...
