How Unified Communications Pays For Itself
Over the past decade, unified communications (UC) capabilities have been developed to enable people to access other people, or to access information much more effectively....
Four Ways Integrated CRM-ERP Solutions Improve Productivity
While the economy is once again growing, uncertainty remains. As a result, even as organizations make investments to grow their business, they continue to look for ways to...
Your Guide to Email Marketing
A Cost-effective Way to Reach Your Customers and Prospects…
Email marketing is proven to be one of the most cost effective ways to reach out to your customers and prospects....
The Future of Customer Relationship Management
In this postrecession economy, businesses are finding it increasingly important to change the way they communicate with customers. Traditional ad campaigns and marketing...
Workforce Management: Third Generation Comes of Age
Workforce management (WFM) has been at the foundation of efficient contact center and customer care operations for decades. Today, over 30 years since the first WFM solution...
Words for the Ys – How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center
Every generation brings to the workplace a set of overarching characteristics that are shaped by the events and cultural norms of its day. The Silent Generation brought an...
