5 Critical Requirements for a Future-Ready Contact Center
eBook
According to a recent Aberdeen Research on Omnichannel Customer Care, “Companies that connect all their customer service channels… report 89% customer retention,...
5 Steps to Building a Customer Experience Driven Contact Center
eBook
As companies made the transition to a multichannel contact center, many arrived there by adding more systems resulting in fragmented and siloed infrastructure. This...
What the World Wants in a Next-Generation ERP
Epicor Global ERP Survey
Brought to you by Epicor, this infographic presents results of a recent global ERP survey conducted to better understand the worldwide demands in...
Creating a Modern, Effective Manufacturing Environment with ERP
While ERP is used widely by manufacturers of all types and sizes, not every manufacturer is getting full use out of this important, but sometimes costly investment.
Since...
Social ERP: Improve Collaboration and Drive Business Growth
Solve Collaboration Challenges with Social ERP
Collaboration is an essential element of successful businesses. Yet according to an Aberdeen ERP Benchmark survey, many businesses...
Rugged Computing for Rough Environments
Some jobs really push the limits—not just for the employees who do them, but for the technology they use.
First responders, military personnel, oil-and-gas field workers,...
