Acquire, Grow & Retain Customers
The Business Imperative for Big Data & Analytics
Throughout history, business leaders used previous positive performance to make decisions: they relied on intuition...
Achieving Scalable Access Control and Privacy Protection with User-Managed Access
With so much data online, absolute secrecy of private or confidential information is impractical because, often enough, you must share it for good reason, such as disclosing...
Identity as a Revenue Generator
Identity is a fundamental requirement to digital growth. Businesses and organizations cannot properly take advantage of mobile, cloud, or Internet of Things (IoT) technologies...
Enabling the Internet of Things
The Internet of Things has arrived. Gartner predicts there will be nearly 5 billion IoT devices in use by the end of 2015 and 25 billion connected devices by 2020. Organizations...
Surviving the Future of Technical Support
Technology is progressing faster than industry experts predicted even just a few years ago. For those in support organizations, the sheer velocity of change means that...
Video Saved the Service and Support Star
Ever been on one of those frustrating calls with a customer who’s trying to describe a problem? “Umm, there’s a blue and green wire coming out of this little...
