Five Soft Skills for Technical Support
Brilliant troubleshooting isn’t nearly enough to make tech support successful. You can fix every bug, solve every problem and still have unhappy clients. More than just...
Optimizing Your Surveillance Storage
All customers and storage applications are not alike. Surveillance applications are no exception. Surveillance systems are evolving from being used primarily for security...
Next Generation Storage: A Look 5 Years Out
In today’s “do more with less” world, storage requirements are growing exponentially. Many current storage systems have been serving the IT community since the 1970s...
The Digital Customer Experience (CX) Imperative
Industry Expert Brian Solis Reveals Why Digital CX is Key to the Future of Business
Wednesday, November 12, 2014
2 PM Eastern / 11 AM Pacific
We are witnessing the rise...
How to Deliver a Seamless Omnichannel Customer Experience
Wednesday, October 22, 2014
2 PM Eastern / 11 AM Pacific
Customer Service Journeys most often start online and many of these interactions wind up in the contact center. According...
Critical Requirements for Building a Future-Ready Contact Center
Wednesday, October 29, 2014
2 PM Eastern / 11 AM Pacific
Today, customers expect the agent who answers their call to know they’ve already sent an email and engaged...
