The Role of the User Experience in Video Conferencing
How to Ensure Wide Adoption and Maximize ROI
While video conferencing can offer significant, measurable benefits to companies and their employees, all video conferencing...
Journey to the 3rd Platform
Using Digital Customer Experience for Business Growth and Innovation
The Information and Communications Technology industry (ICT) is in the midst of a once every 20–25...
5 Advantages of Mobile for Customer Service
For a More Responsive and Connected Customer Service
Customer service has never been more important to the success or failure of a business. In today’s hyper-connected...
Secrets to Business Growth
Invaluable Tips from 3 Successful Entrepreneurs
Small businesses have generated 65% of the net new jobs in the United States since 1995. Numbers like that illustrate best...
The Real World of Real-Time Advertising
In today’s advertising landscape, marketers are armed with extraordinary technologies, leading to an ever-more-precise understanding of consumer behavior, and a seemingly...
Why the Desktop Phone Isn’t Going Away
The Tool You Can Expect to Always Work
The death of the desktop telephone has been predicted for decades. Technology has steadily advanced, business processes and communications...
