Surviving the Future of Technical Support
Technology is progressing faster than industry experts predicted even just a few years ago. For those in support organizations, the sheer velocity of change means that...
Five Soft Skills for Technical Support
Brilliant troubleshooting isn’t nearly enough to make tech support successful. You can fix every bug, solve every problem and still have unhappy clients. More than just...
Network Security – The Real Vulnerabilities
Scenario: You work in a corporate environment in which you are, at least partially, responsible for network security. You have implemented a firewall, virus and spyware protection,...
IT Support: Are You Wearing Multiple Hats?
In the early stages of developing an IT support business, the owners typically wear all the hats: the sales hats, the technical hats, and the administrative hats, until the...
Outsource Your Intranet? It Makes More Sense Than You May Think.
Outsource Your Intranet? It Makes More Sense Than You May Think.
Until recently, if a company wanted to implement an intranet, they first had to install an internal network....
