IDC: Delivering Enterprise Value with Service Management
IDC’s analysis of ServiceNow customers using the company’s suite of cloud-based service management solutions demonstrates that these customers are creating substantial...
Who’s Afraid of Legacy Consolidation?
Why There’s No Need to Fear Replacing Your ITSM Legacy Suite
Migrating to a modern ITSM platform has myriad benefits. So why aren’t more companies doing it? This...
Goodbye Manual Processes, Hello Productivity
Learn how automation is the key to saving time and boosting satisfaction.
This eBook, “Accelerate Service Delivery with Automation”, will help you reclaim lost...
Investing in ITIL-Aligned ITSM Technology
If you are interested in implementing ITIL–the IT service management (ITSM) framework–you need to carefully consider the blend of people, processes, and technology...
