Can you tell your organization’s “money story”—how it generates revenue and profits, and maximizes cash flow? To be able to tell this story, the CEO,...
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As companies made the transition to a multichannel contact center, many arrived there by adding more systems resulting in fragmented and siloed infrastructure. This...
Like many marketers, you’ve included email in your marketing mix for years. But while email remains a vital channel, traditional email blasts often fail to help you...
Wednesday, October 8, 2014
2 PM Eastern / 11 AM Pacific
We’re all painfully aware that both customer expectations and technology are evolving fast. Customer contact routing...
Marketers and marketing departments are under growing pressure to deliver an increasing number of sales leads and to ensure that these leads are highly qualified. Although...