How to Deliver a Seamless Omnichannel Customer Experience
Wednesday, October 22, 2014
2 PM Eastern / 11 AM Pacific
Customer Service Journeys most often start online and many of these interactions wind up in the contact center. According...
Critical Requirements for Building a Future-Ready Contact Center
Wednesday, October 29, 2014
2 PM Eastern / 11 AM Pacific
Today, customers expect the agent who answers their call to know they’ve already sent an email and engaged...
Benchmark Your Contact Center Routing: How Do You Score Against Today’s Best Practices?
Wednesday, October 8, 2014
2 PM Eastern / 11 AM Pacific
We’re all painfully aware that both customer expectations and technology are evolving fast. Customer contact routing...
The Virtual Presenter’s Handbook
Speaking at a web seminar is a lot harder than you probably think. There’s more to it than speaking into a microphone – in fact, it takes skill, style and strategy...
