Improving ITSM Metrics With Remote Support
Fast incident resolution is at the center of so many ITSM metrics, and remote support is a key part of a multi-channel contact center’s ability to speed time to resolution....
Social Media Tactical Plan
We all know that social is a key part of modern marketing, but how do you get started? How can you be sure that your efforts on social are strategic, and that you aren’t...
5 Advantages of Mobile for Customer Service
For a More Responsive and Connected Customer Service
Customer service has never been more important to the success or failure of a business. In today’s hyper-connected...
The Marketer’s Guide To Email Deliverability
Authentication. Whitelists. Spam complaints. Metrics. Ensuring email deliverability is harder than it sounds in today’s complex technical landscape. Make sure your team...
14 Critical Metrics Extracted From Phone Calls in Q1 2014
During Q1 2014, LogMyCalls processed millions of call segments using their Conversation Analytics engine. These calls were from dozens of industries across North America....
Retargeting on Facebook by the Numbers
Analysis of Retargeting in the Center of the Social Web
Since the successful launch of retargeting in the News Feed, Facebook has been doubling down on retargeting ad products,...
